Cainiao’s hub enables iHerb to ship from one warehouse, improving its fulfillment efficiency in the Asia-Pacific region.

IRVINE, Calif., Aug. 15, 2024 -- iHerb, one of the world’s leading e-commerce retailers for vitamins, minerals, supplements and other health and wellness products, has announced a partnership with Cainiao, the logistics arm of Alibaba Group, to expand its warehouse and fulfillment operations in Hong Kong to meet the growing popularity of iHerb products. Leveraging Cainiao's Hong Kong fulfillment center, iHerb is able to ship with improved fulfillment efficiency in the Asia-Pacific region.

As Cainiao ramps up its support of iHerb’s Hong Kong operations over the next few months, the new facility will have the capacity to process up to 15,000 orders daily.

As a leading global e-commerce logistics provider, Cainiao has been continuously ramping up logistics infrastructure in key regions such as Hong Kong. iHerb’s recently relocated GDC, operated by Cainiao, is only 500 meters away from the Hong Kong International Airport Cargo Terminal, and 2 kilometers from the Hong Kong-Zhuhai-Macao Bridge. This convenient location helps iHerb enhance its operations efficiency. Seamlessly connected with Cainiao’s Air Freight Ground Handling Center, the GDC combines customs clearance, consolidation and security screening all in one place. More importantly, Cainiao’s high-density automated storage and picking solution guarantees increased space utilization and efficiency.

"“We’re excited to be working with Cainiao and leveraging their expertise to expand our fulfillment and logistics capabilities in Hong Kong,” said Miriee Chang, Chief Operations Officer for iHerb. “We’re on a journey to make health and wellness accessible to more people seeking affordable, high-quality products that help improve their overall health and well-being. We ship more than 50,000 products ranging from multivitamins to beauty and skin care to baby food and grocery, to over 180 countries. By ramping up our operations in Hong Kong, our goal is to offer faster delivery for customers.”

Shuai Yong, Vice President and General Manager of China Supply Chain of Cainiao Group, said: “Looking forward to partnering with iHerb in Hong Kong and other regions to jointly elevate consumer experience. Boasting rich resources and advantages in e-commerce logistics, Hong Kong is an important bridge connecting the trade between the East and the West. Cainiao has the world's leading smart logistics network and rich experience in warehousing and distribution operations. Going forward, we will leverage our Hong Kong fulfillment center to achieve stock in Hong Kong and ship globally, helping more cross-border e-commerce platforms improve logistics efficiency.”.

For further information or photos, please contact:

iHerb Media Relations: [email protected]

Cainiao Media Relations: [email protected]

About iHerb
iHerb is one of the world's leading e-commerce retailers dedicated to offering a vast selection of vitamins, minerals, supplements and other health and wellness products from over 1,800 reputable brands. Supported by a global workforce of 3,000 team members, iHerb serves more than 10 million global active customers across more than 180 countries and 19 languages. iHerb's sophisticated global logistics network is anchored by eight climate-controlled fulfillment centers located in the U.S. and Asia, providing customers a seamless and reliable shopping experience. Founded in 1996 and based in Irvine, California, iHerb is on a mission to make health and wellness accessible to all. For more information, please visit corporate.iherb.com.

About Cainiao
Cainiao is a global leader in e-commerce logistics. We are the largest provider of cross-border e-commerce logistics services globally and a leader in China logistics services. Drawing on our deep e-commerce insights and technological capabilities, we have established a smart logistics network, with end-to-end logistics capabilities, on a global scale. Our innovative solutions redefine industry standards and unlock new market opportunities for our customers and partners in e- commerce and beyond, throughout China and across the world. Find more: https://www.cainiao.com/en/index.html